Performance Officer - Grade 5 | Counter Terrorism Policing

Performance Officer – Grade 5

Contract type – Full Time

Location – Birmingham

Grade/scale – Grade 5

Salary – £26,565 – £30,420

The Counter Terrorism Policing (CTP) network stretches across the UK. We work alongside our partners to thwart terrorist planning and help bring perpetrators to justice.

Our West Midlands Counter Terrorism Unit (WMCTU) Business Improvement Team (BIT) supports the operational delivery of CT policing across the wider West Midlands region by enabling the unit to work smarter, understanding and streamlining our processes, ensuring our projects go to plan and by providing useful performance information that’s reflective of the work done.

As a Performance Officer, you’ll utilise your research and analysis skills to turn data into meaningful information and insight.

Based at our modern offices near to Birmingham International Airport, you’ll work Monday to Friday from 8am to 4pm, but an element of flexibility is necessary to meet business needs.

The role

You’ll investigate and analyse systems, processes and data to inform performance reporting and business improvement initiatives and their delivery in order to enhance the organisational excellence of the department.

You’ll inform decision making, helping us understand the performance impact on CT policing, enhancing our processes to counter the terrorist threat and improve our day-to-day work. This in turn will enhance efficiency and deliver effective outputs to influence regional and national counter-terrorism approaches.


  • Liaising with internal functions to establish an understanding of their operation and advising on opportunities for business improvement.
  • Acquiring, researching and evaluating necessary data to illustrate organisational excellence.
  • Performing data quality checks – auditing returns from departments to ensure consistency and quality assurance.
  • Liaising with a variety of partner agencies, ensuring returns are provided on time.
  • Forecast emerging issues and explain anomalies in data, as well as environmental scanning.
  • Recommend best practice / process improvements to enable the identification of increased efficiencies for departments.
  • Completing structured reports providing management information and recommending appropriate options for improvement in line with the WMCTU Business Plan.
  • Updating and reviewing communications channels, including the Intranet and Microsoft SharePoint.

Skills and competencies


Experience of collating, researching, analysing and interpreting data in Excel.

Writing performance reports and updating performance dashboards.

Excellent ICT skills in Microsoft Office applications, in particular Microsoft Excel and the ability to maintain databases.

Proficient in software application to visualise processes and findings.

Evidenced communication skills to present findings in verbal, graphical and written forms, ensuring these meet user needs.

Effective influencing and negotiating skills to challenge the ‘norm’.

Ability to manage and prioritise own workload, working by using own initiative and as part of a team.


Understanding of the concept of continuous improvement.

Background in Performance and/or analysis.

Understand organisational risks and issues.

Knowledge of Microsoft SharePoint.

Additional information

⚠ This role is subject to successful completion of Security Check vetting.

You must be a British citizen to work for the Counter Terrorism Policing West Midlands (CTP WM). If you hold dual nationality, with the primary nationality British, you may also be considered. For the purposes of safeguarding national security, applicants will be required to hold or acquire the appropriate national security vetting clearances of Security Check (SC) or Developed Vetting (DV) in line with Cabinet Office Policy, supported by Section 82(2) to (4) of the Police Reform Act (2002). CTP WM will support preferred candidates through the appropriate vetting process.

Diversity and Inclusion Vision: “Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities, whilst protecting them from harm”

We are a Disability Confident Leader – the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions.  As part of our commitment we operate a “Disability Confident Interview Scheme” – all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.

It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job.  For example, in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.  In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.

Please do not attach a CV/covering letter as these will not be used during the application process.