Senior CTOC Building Manager - Band B - Counter Terrorism Policing HQ | Counter Terrorism Policing

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Senior CTOC Building Manager – Band B – Counter Terrorism Policing HQ

Contract type –                     Permanent

Band –                                       Band B 


Information about the role

This role is a key member of the Building Management team in CTPHQ LSS, coordinating on site hard and soft facilities management and providing a locally based support team to deal with property related issues within the newly formed Counter Terrorism Operations Centre. This role is critical in maintaining an exemplary service to senior officers, staff and partners in this most significant, operationally critical and highly sensitive building.  The role will be required to work solely within CTOC and will need to be flexible and mobile.

Supported by a Building Manager and Service Delivery Manager, this role takes responsibility for the coordination of all soft and hard FM services; local LSS Services as defined by a service catalogue, developing and maintaining strong relationships with operational police officers, staff and partners; ensuring compliance with all relevant Health & Safety (H&S) and related regulations; helping to improve utilisation and working practices through direct support to occupying units in the adoption of ‘smarter working’; and acting as the site manager for all people moves and related activities through appropriate governance structures.

Key Responsibilities

The post holder will be required to do the following:

Build and maintain positive relationships with all occupying units, including:

  • Liaise with all occupying units, developing relationships with the SBL, unit Commanders, heads of units, partners and designated Single Points of Contact (SPOCs), understanding their property related concerns and needs
  • Maintain a visible presence within CTOC at all times
  • Lead on all building and infrastructure related issues, providing users with confidence in the effective running of CTOC
  • Seek to understand occupier user requirements and needs whilst providing reasonable challenge to ensure value for money and operational efficiency
  • Act as the escalation point for all occupiers, resolving disputes and issues in a calm and professional manner

How to Apply

For further information regarding the role please contact  Paul Carlino via

Completed applications must be sent to CTPHQ HR Recruitment

Senior CTOC Building Manager – Advert

Senior CTOC Building Manager – Application form

Senior CTOC Building Manager – Band B – Job description

CTP Competency and Values Framework

CTPHQ – Diversity Monitoring Questionnaire