Contract type – Full Time – Permanent
Location – Birmingham
Band – Band N
Salary – £45,192 to £49,280
Information About The Role
Help to keep critical IT systems running smoothly – and the nation safe.
CTP relies on a wide range of technologies. As a network engineer, you will help to maintain national systems to support CTP operations to keep the country safe.
This is your chance to play a part in protecting the UK. You will provide technical support for critical national network infrastructure, dealing with incidents, user requests and technical changes. You will also be a key player in our continuous improvement strategy, supporting and improving business as usual operations and projects. With your skills, we can make sure that crucial systems are available and secure so CTP can operate at its best.
You’ll join a team of expert engineers working from our air-conditioned operations centre located east of Birmingham, with easy access from the M6 and M42. As part of a large, friendly and dedicated team, you’ll provide technical support for the network, from 7am to 7pm on weekdays. Compressed shift patterns are available allowing a four day working week. You’ll also join an on-call rota, providing critical support, 24 hours a day, 7 days a week, 365 days a year.
Day to day, you’ll manage your own workload, prioritising issues and escalating them as necessary. We’ll expect you to meet key standards, service level agreements (SLAs), best practice and security procedures, so you’ll need to be an experienced second or third line infrastructure engineer.
As a skilled network engineer, you’ll possess a good understanding of networking technologies across multiple vendors, particularly Cisco technologies. If you don’t have a CCNP qualification already, you’ll be working towards this. You should be keen to learn and develop whilst being technically creative and confident to make suggestions and formulate action plans. Experience with service desk management systems and Information Technology Infrastructure Library (ITIL) best practice is desirable as is any experience in scripting and automation.
This is an office-based role with occasional home working available dependent on business requirements.
There will be occasional travel to other UK sites for support purposes and overnight accommodation will be provided when required. We promote a positive work life balance but, occasionally, a flexible approach to working hours is essential due to the nature of the role.
A full UK driving license is required.
Discover a fascinating role that is at the heart of protecting the UK public. In return, you can look forward to benefits including generous annual leave, Civil Service pension arrangements and a training plan tailored to your professional development.
The post holder will be required to do the following:
- provide technical support for national infrastructure relating to business as usual (BAU) and projects to ensure objectives are being met in line with CTP priorities
- ensure personal workload is effectively managed, prioritised and issues are escalated to line management as necessary
- ensure adherence to required polices, standards, controls and best practice
- ensure SLAs for services are met
- create and maintain technical documentation to ensure all services are maintained and knowledge is shared
- proactively maintain and update the infrastructure to ensure security and reliability
- proactively monitor environments to help prevent issues arising
- ensure security procedures are followed, to comply with the relevant accreditation, procedures and/or guidance
- support and mentoring of other members of the team to build a strong support service
How to Apply
Apply to the role by clicking the button below. Further information about the role is also available via this link.