Contract type – Full Time
Location – West Brompton, London
Band – Student
Salary – £23,936
Information about the Role
This role is aligned to the Associate End User Computing Engineer role set out within the Digital and Data Profession Capability Framework (DDAT).
You will join a team of End User Computing Engineers, located east of Birmingham, with easy access from the M6 and M42 or from the Counter Terrorism Operations Centre based in West London. This is a fantastic opportunity to assist in maintaining a world class desktop estate function within Counter Terrorism Policing.
The End User Computing Team ensures that all the computers, telephony and video conferencing systems are available, operational, and secure through support tools and best practices.
The team is responsible for installing new equipment on site, removing old equipment, troubleshooting faults at site, and updating desktop operating system images.
An Associate End User Computing Engineer works within End User Computing team using a ticket management system to manage service requests, incidents, and changes across the estate.
Responsibilities
- Work with a ticketing system to action service requests, incidents, and changes to the desktop estate.
- Adhere to best practices for desktop and telephony technologies.
- Help manage the effective operation of the End User Computing Team by
- Helping to deliver IT equipment to CTP sites around the UK.
- Helping to setup desktops and telephony on user desks.
- Helping to take deliveries and organising IT equipment in storerooms.
- Helping in the coordination of old equipment destruction.
- Ensure personal workload is effectively managed, prioritised and issues are escalated to line management, as necessary.
About you
Must be an undergraduate student in a sandwich year course returning to study in autumn 2026.
How to Apply
Apply to the role by clicking the button below. Further information about the role is also available via this link.