Contract type – Full Time, Permanent
Band – N
Information about the Role
The primary focus of the Senior Training Officer role will be to deliver a variety of IT end-user training to CTP users nationally.
This role will be required to deliver, plan, design and prepare a range of comprehensive IT end-user training courses with detailed supporting training materials. The role will report to and work closely with the Counter Terrorism Policing Headquarters (CTPHQ) Technology Pillar ICT Training Manager (Band M).
When required, this role is also required to provide interoperable support to colleagues in the CTPHQ Technology Pillar Training Team focusing on technical and service support programmes specific to 100+ staff in the Customer Service Centre (CSC) (whether that be independently and/or in collaboration with technical subject matter experts or external training providers).
This role is not responsible for the line management of any staff, however, will be senior in knowledge, skills and experience to the CTPHQ Technology Pillar Training Officer/s.
This post requires access to the most sensitive intelligence on a regular basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Security Check (enhanced) (SC(e)) level before taking up the post.
Key Tasks
The post holder will be required to do the following:
- Lead on design and development of bespoke training courses (to national CTP standards), including lesson plans, exercise workbooks, PowerPoint presentations, support guides etc. (independently and/or in collaboration with subject matter experts).
- Lead on scheduling and delivering training, where required, to agreed end-user groups/technical support staff using classroom, one-to-one, coaching, remote training etc. in accordance with approved training approach.
- Lead on collaboration with stakeholders (Technology Pillar Support Teams, CSC, project, testers, developers, business, national/regional training function) to understand their technical training requirements and the technology to be implemented.
- Assist with ICT Training Manager with the development of learning strategies for ICT Projects, outlining plans, resources, deliverables, assumptions and risks.
Essential Minimum Requirements:
- Level 4 or equivalent training qualification
- Extensive IT end-user training delivery experience
How to Apply
Apply to the role by clicking the button below. Further information about the role is also available via this link.