Contract type - Full Time, Permanent
Band – Band I
Information about the Role
As an Application Operations Engineer, you’ll support business-critical systems that are vital to our work in an ITIL-aligned environment. It’s an IT role like no other, which comes with excellent training and the chance to build your skills. The Customer Service Centre (CSC) provide IT support to the Counter Terrorism Policing network. With the growing threat to National Security, we need to add to our dedicated teams. It’s your chance to play your part in supporting UK policing.
This role is aligned to the Application Operations Engineer role set out within the Digital and Data Profession Capability Framework.
Thanks to fast-evolving technology, new applications are being developed for policing all the time. Your task will be to help support this growing area by tackling applications-related issues. Day-to-Day, you’ll assist the Senior Application Operations Engineers and Data Engineers in maintaining the Applications portfolio to ensure we have an accurate record of supported applications. You’ll also be an escalation point for all applications-related incidents, managing them through to resolution. Whenever new or improved applications roll out, your role will be key in making sure that live support is seamless.
We want you to take the initiative when it comes to good working practices and processes. So you’ll need experience of applications management and ideally, knowledge of ITIL-environments. With this expertise, you’ll feel confident taking responsibility for outstanding faults, liaising with users and the other technical teams.
While an understanding of Microsoft development tools is essential (IIS, .NET, MS-SQL, Visual Studio), you should be just as adept with people – and be able to explain technical issues simply and form good working relationships. If you can combine customer service experience with strong IT literacy, we can offer you an exciting role in a supportive team. The applications in our portfolio are mostly bespoke, but we’ll make sure you get first-class training and an excellent work/life balance. A background or appreciation of Site Reliability Engineering (SRE) will be advantageous too
Join us, and you’ll be part of a team of engineers covering core working hours weekdays from the CSC operations centre and on call (roughly 1 week in 8). The role is office-based with occasional opportunities to work from home.
Responsibilities
The post holder will be required to do the following:
- Working within a service team monitoring components such as web servers, applications servers, log files, disk space and MS-SQL databases.
- A point of escalation for all Application related issues within the Applications Team
- Working as part of a second line support function following incident management through to incident resolution. Natural problem solving with ability to apply previous experience to new problems working towards route cause analysis.
- Working with third party suppliers, stakeholders and departmental ICT teams to assist in delivering patch/release of applications while coordinating vendor support.
- Maintaining middleware such as; IIS, MS-SQL Server, Active Directory, ASP and. NET, including troubleshooting, performance tuning, basic querying and resolving bottlenecks.
- Daily support of COTS and WEB based software applications with an emphasis on the ability to problem solve.
- Strong customer focus – understanding the needs of the internal and external customer and keeping them in mind when taking actions or making decisions.
- Ensuring the reliability, availability, and performance of software systems through a combination of software engineering and systems administration principles.
Key Skills
The post holder must have:
- Understanding of ITIL process, incident management, change management and problem management including working to strict SLAs.
- Ability to understand business logic, technical tools and be an analytic thinker.
- An understanding of application backup, restores and the Application Disaster Recovery (DR) process.
Apply and submit your application before the closing date of Wednesday 23rd October 2026 at 23:55hrs.
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