Contract type – Full Time, Permanent,
Location – Regional, Birmingham
Band – Band I
Salary – £42,203 – £47,668
Information about the Role
Counter Terrorism Policing (CTP) relies on a wide range of technologies. As an Infrastructure Operations Engineer, you will support the Infrastructure services that underpin CTP operations to keep the country safe.
This role is aligned to the Infrastructure Operations Engineer role set out within the Digital and Data Profession Capability Framework (DDAT).
You will join a team of Infrastructure Operations Engineers, located east of Birmingham, with easy access to the M6 and M42. This is a fantastic opportunity to assist in working within a world class Platform Services Team, providing technical support for the network, from 7am to 7pm on weekdays. Compressed shift patterns are available allowing a 4-day working week. You’ll also join an on-call rota, providing critical support, 24/7/365.
At this role level, you will:
- Work with a ticketing system to action service requests, incidents, and changes to the infrastructure platforms.
- Adhere to best practices for infrastructure technologies.
- Work within a service management tool working through ticket workloads to SLA (Service Level Agreement) priority.
You will work on a variety of platforms and tools so having the ability to quickly learn technical skills are key to your success.
The ideal candidate will have:
- A background in platform infrastructure support or cloud platforms.
The Infrastructure Operations Engineer will be part of an Agile service delivery team.
The Platform Services team is a key component of Counter Terrorism Police’s IT strategy which operational activities depend on.
Key Tasks
As an Infrastructure Operations Engineer, you will:
- Manage the operation of the Infrastructure Platforms.
- Provide technical support for National infrastructure relating to business as usual (BAU) and projects to ensure objectives are being met in line with CTP priorities.
- Ensure personal workload is effectively managed, prioritised and issues are escalated to line management, as necessary.
- Ensure security procedures are followed, to comply with the relevant accreditation, procedures and/or guidance.
- Deputise for Senior Infrastructure Operations Engineers as required.
How to Apply
Apply to the role by clicking the button below. Further information about the role is also available via this link.