Contract type – Full Time, Permanent
Location – London
Band – N
Salary – £52,653 – £57,417 (Police Staff only)
Information about the Role
Counter Terrorism Policing (CTP) depends on high-performing individuals in its work every day. As a Business Service Manager, you’ll manage service level agreements, operational level agreements and underpinning contracts to provide CTP with consistent, high quality services. Everything you do will support CTP, helping it to keep the country safe. Bring your skills to our team and protect the UK.
Day to day you’ll be monitoring and managing services by producing effective management intelligence reports; tracking service levels, holding regular service reviews with stakeholders and liaising with customers and users to identify further opportunities for improvements.
At this level, you’ll need experience of ITIL® service management process management, specifically Service Level Management, Supplier Management, Service Reporting, Change Management and Problem Management. Thanks to this background, you’ll be used to making decisions in a busy service operations environment.
Responsibilities
- Supplier Performance Management
- Business and User Engagement and Communications
- Service Improvement and Development
- Building Business Service Management Capability
- Commercial and Financial Management
How to Apply
Apply to the role by clicking the button below. Further information about the role is also available via this link MPS Officers only.